Delivery & Returns

Local Delivery & Collection

If you are local to Tavistock then local delivery or collection can be arranged, just select this option at checkout. We will contact you via e-mail (after your initial comfirmation email) to arrange an appropriate day and time.

If you live in central Tavistock (including Whitchurch), then we can offer free delivery. Again, we will contact you via e-mail (after your initial confirmation email) to arrange this.

DO NOT select this option if you do not live locally. Unfortunately if this happens we will have to cancel and refund your entire order.

Delivery 

We aim to process and dispactch your order within 2 working days (not including weekends or Bank Holidays). Your order will be dispatched using Royal Mail so please allow 3 - 5 working days for it to arrive.

Depending on the weight of your parcel, it may be necessary to dispatch your order using a courier. If this is the case, you will recieve a tracking number in your dispatch notification email so that you can see exactly where your order is. Again, please allow 3 - 5 working days for it to arrive.

We offer free shipping on orders over £60.

Please note that due to COVID19 there may be delays within the Royal Mail service. 

Returns

We hope that you love your purchases from us, however, if you are unsatisfied you have 14 days to return your item/s. The items must be unused and in the same condition as when you recieved it. We do not accept returns of cut fabric, remnants or reduced items. You will be responsible for the cost of shipping unless the items you recieved were sent in our error. Once the return has been recieved and processed, your refund will be credited to your account and be with you in a number of days, depending on your card issuer policies.

Please contact us via [email protected] before returning anything to us.

Lost Parcels

It is very rare that a parcel will go missing so we advise that you wait the specified number of days by Royal Mail before making contact with us. We will be able to provide you with our proof of postage.